Refund policy

We gladly accept return, refund, and cancellation. Any questions please contact istayinlovejewelry@outlook.com.

· Return and Exchange items

Contact us within: 14 days of delivery.

Ship items back within: 30 days of delivery.

 

Conditions of return and exchange

• Quality Problem: Seller are responsible for return shipping costs.
• Non Quality Problem: Buyers are responsible for return shipping costs, insurance fees & taxes.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

· Custom or personalized orders

· Items on sale

· Refund

Refund will be made once we received the returned original items.

· Cancellation

Request a cancellation within: 12 hours of purchase.